Refund policy

OMEO Return & Refund Policy

Our Happiness Guarantee
We want you to love your OMEO products! If you're not completely satisfied with your purchase, we offer a hassle-free return policy within 30 days of receiving your order.

Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:

  • The item must be in its original, unused condition with all tags attached (if applicable).
  • It must be returned in the original packaging.
  • Proof of purchase (such as an order confirmation or receipt) is required.

How to Initiate a Return
To start a return, please follow these steps:

  1. Contact Us: Email our customer support team at omeo@omeo123.com within 30 days of receiving your order.
  2. Provide Information: Include your order number, a brief description of the issue, and to complete your return request, please provide clear photo and video evidence showing any defects or issues with the product. This helps us process your return smoothly and efficiently
  3. Receive Instructions: Our team will review your request and send a return shipping label along with detailed instructions.

Return Shipping

  • Domestic (U.S.) Orders: We offer free return shipping for all eligible returns within the United States.
  • International Orders: For customers outside the U.S., including the European Union, return shipping costs are the customer’s responsibility.

Refund Process
Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately at omeo@omeo123.com. We will work quickly to provide a replacement or issue a full refund.

Exceptions to Our Return Policy
The following items are not eligible for return:

  • Gift cards
  • Perishable goods (e.g., food, flowers)
  • Personalized or custom-made items
  • Items marked as "final sale"

European Union 14-Day Cooling-Off Period
If you are a customer located in the European Union, you have the right to cancel or return your order within 14 days of receiving it, with no need to provide a reason. To exercise this right, inform us of your decision via email or letter.

  • The product must be returned in its original, unused condition, with all tags, and in its original packaging.
  • Customers are responsible for the cost of returning the item.

Please note: This cooling-off period does not apply to perishable goods, personalized items, or goods that are unsuitable for return for health or hygiene reasons.

Need Help?
For any questions or concerns about your return or refund, contact us at omeo@omeo123.com. We are here to assist you!